Resume

Project:  Work with the Developers and Architects to plan and produce technical documentation on (EMCP) Energy Management Cloud Platform for  EcoStruxure.

Target audience: Frontend and Backend Platform developers on our team as well as the developers and business owners on the other 9 teams. 

Assignment details: Develop and manage documentation with Microservice and Micro-App Developers. Also work with the Security Advisors to document Security Management and SDL policies and  produce Service Requirement Documents, Test Plans and User Guides

Product Defense Security

Alarm Occurrences

Project:  Produce system-level documentation for Cisco for the Bank of America account.

Target audience: Cisco developers and Bank of America’s VP, Architect and Network Engineers .

Assignment details: Work with SMEs, Stakeholders, to document and verify automation procedures and  produce Service Requirement Documents, Test Plans and User Guides

Cisco Technical Content Style Guide.

SRD Template

Project: Documented the technical standards, processes and procedures for (SOX) Sarbanes Oxley Audit reports. 

Target audience: Worked with SMEs, Stakeholders, CIOs, CISOs and CTOs.

 Assignment details:  Documented and verified security procedures for federal auditors as well as Revamping and translating (from Spanish into English) outdated technical standards, processes and procedures. 

Process and Procedures

Swim Lane Flow 

List of Microsoft Visio Common Shapes 

Project: Documented the source codes, services, running environments and dependencies of the APIs for the Edifire application. 

Target audience: API developers and users of the Edifire API communication system. 

Assignment details: Write, edit and document Edifire's internal API system including RESTFUL APIs, JSON objects and JavaScript.

Edifire Run Document

Project: Developed, wrote and facilitated program sessions for Computershare’s proprietary software. 

Target audience: New and existing Computershare agents.

 Assignment details: Worked with SMEs, department heads and operations managers to identify “Needs” to determine training scopes and  trained facilitators  both overseas and in multiple locations domestically. 

Facilitators Guide

GoToWebinar Tutorial

Using CitrixNA for Multiple Logon

Project: Sales Force Automation (SFA)  SDLC  and training.

Target audience: Developers and end users of SFA.

Assignment details: Assisted the Developers with the product release notifications  SDLC and trained users how to operate SFA .

Sales Force Automation CPMs

Sales Force Automation Overview

Project: Trained engineers in the use of routers & switches for CCNA.

Target audience: Network Engineers.

Assignment details: Designed technical training and study guides for CCNA as well as labs, lab books.

Lab Book

Updating the IOS on a Switch